AI Solutions

Voice AI agents for customer support

Voice agents that answer routine phone calls, and live assistants that support your operators during a call.

Built for businesses in the Baltics and Europe, around the call flows and systems your team already uses.

Client project

Real-time support on clinic calls

Used at ORTO Klīnika, the assistant works alongside the reception operator during a phone call.

  • Live transcription of the call
  • Russian-to-Latvian translation, with medical terminology corrected
  • Specialist suggestions from the clinic's own roster
  • Visit booking in the clinic's calendar
The ClinicVoice operator screen: live call transcript with AI suggestions of matching doctors

Where voice AI works best

It works best on calls that follow a predictable pattern, where the caller needs information from your system or wants to book, change or cancel something. Unlike an IVR menu, the agent understands open questions and can complete the task during the call.

Looking for a website chatbot? See AI chatbots
Retail · Logistics · Banking

Order and status inquiries

Callers ask about delivery status, order changes, returns or account balances. The agent looks up the record in your system and answers during the call.

Healthcare · Hospitality · Travel

Reservations and scheduling

Booking and changing appointments and reservations for clinics, restaurants, travel agencies and other service businesses.

Any sector

Common questions and handoff

Routine questions are answered straight away. Complex or sensitive calls are passed to a person, with the full context of the call.

Implementation approach

The agent connects to your telephony, CRM, helpdesk and knowledge base, so it answers from your own data rather than a fixed script.

01

Discovery

We map your call flows: which calls come in most often, what callers need, and what should stay with your team.

02

Pilot

We deploy one focused use case, such as order status or appointment booking, and measure the results on real calls.

03

Rollout

When the pilot meets its goals, we extend the agent to more use cases and channels.

GDPR and privacy

Voice AI processes personal data, including call recordings and transcripts. In the EU and the Baltics, a deployment should be designed to align with GDPR from the start.

This is not legal advice. We recommend reviewing your specific deployment with your legal or privacy team.

  • Clear consent where it is required
  • Data minimization: only what the task needs
  • Retention limits for recordings and transcripts
  • Secure storage and access control

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Common questions

Which calls suit a voice AI agent?

Calls that follow a predictable pattern, where the caller needs information from your system or wants to book, change or cancel something: order and status inquiries, reservations and scheduling, and common questions.

How is a voice AI agent different from an IVR menu?

Unlike an IVR menu, the agent understands open questions and can complete the task during the call. It connects to your telephony, CRM, helpdesk and knowledge base, so it answers from your own data rather than a fixed script.

What happens with complex or sensitive calls?

They are passed to a person, with the full context of the call.

Can voice AI support operators during a call?

Yes. At ORTO Klīnika, the assistant works alongside the reception operator during a phone call, with live transcription, Russian-to-Latvian translation and specialist suggestions from the clinic's own roster.

How does a voice AI project start?

We map your call flows, then pilot one focused use case, such as order status or appointment booking, and measure the results on real calls. When the pilot meets its goals, we extend the agent to more use cases and channels.

Discuss your call flows

Tell us which calls take up most of your team's time, and we will suggest where voice AI fits and what a pilot would involve.

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