One agent across channels
Works on the 365 Adventures website, on social media and on messaging platforms.
AI support agent for 365 Adventures
The agent answers booking questions and recommends trips on the 365 Adventures website, social media and messaging platforms.
About the client
365 Adventures is an adventure tourism company in Qatar. It offers desert safaris, dune bashing, cultural tours and water sports to tourists and local residents.
The challenge
Customers wanted instant answers about trips and bookings, and they asked on several channels at once.
- A high volume of repetitive inquiries arriving across multiple channels
- No way to offer personalized trip recommendations to every customer
- A support team stretched thin during peak booking seasons and on weekends
What we built
We built an AI support agent that answers customers' routine questions, recommends trips and passes complex requests to the 365 Adventures team.
Personalized trip recommendations
Suggests trips based on each customer's preferences and past interactions. On the website, suggestions can show duration, price and a link to book or see more.
Activity and booking questions
Handles booking inquiries and answers questions about activities and packages 24/7.
Learning and handover to staff
Learns from each conversation and passes complex requests to a member of the 365 Adventures team.
The results
Routine questions now go to the agent first, and the support team handles the complex requests it passes on.
- Repetitive trip and booking questions get an immediate answer on each channel the agent covers
- Every customer can get personalized trip suggestions, which the team could not offer at scale before
- Weekends and peak booking seasons no longer rest on the support team alone
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