Car Rental Assistant for AVIS
An AI chatbot for AVIS that handles rental inquiries and bookings around the clock.
About the client
AVIS is a leading car rental company serving thousands of customers across multiple locations. Its service team was overwhelmed by repetitive questions about vehicle availability, pricing, rental terms and booking changes.
The Challenge
- High volume of repetitive inquiries overwhelmed the support team
- No instant responses outside business hours
- Manual booking process slowed down sales conversions
The Solution
- Answers rental inquiries instantly and checks real-time vehicle availability
- Provides accurate pricing quotes and guides customers through booking
- Handles common support requests without human intervention
- Escalates complex cases to human agents
30–40%
Inquiries resolved without an agent
3K+
Inquiries handled monthly
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