Travel AI Assistant
A conversational AI booking agent that handles tour inquiries and recommends trips around the clock.
About the client
A travel agency specialising in curated tour packages, adventure trips and personalised travel experiences. With a growing online presence and inquiries arriving around the clock, responding quickly to booking requests became difficult.
The Challenge
- High volume of repetitive inquiries overwhelmed the customer service team
- No 24/7 support during peak booking seasons
- Missed conversions from delayed responses to travel inquiries
The Solution
- Understands travel preferences through natural conversation
- Suggests personalised itineraries and tour packages
- Handles booking inquiries instantly, at any hour
- Escalates complex requests to human agents
20–30%
Less manual inquiry handling
24/7
Booking assistance
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