LVENRU

AI booking assistant for Vanilla Travel

A conversational AI assistant that answers Vanilla Travel's tour and booking inquiries around the clock and suggests trips and tour packages based on each traveler's preferences.

About the client

Vanilla Travel is a travel agency. Its online presence was growing, and tour and booking inquiries arrived at all hours of the day.

The challenge

Inquiries were answered by the customer service team, and the volume was more than it could handle quickly.

  • Many inquiries repeated the same questions and took up the team's time
  • No round-the-clock support during peak booking seasons
  • Slow replies to travel inquiries meant some potential bookings were lost

What we built

The assistant talks with each traveler, answers questions about tours and bookings, and helps them choose a trip.

01

Understands travel preferences

Travelers describe the trip they have in mind in their own words, and the assistant picks up their preferences from the conversation.

02

Suggests itineraries and packages

Based on those preferences, it suggests personalized itineraries and tour packages.

03

Handles booking inquiries at any hour

Every inquiry gets an answer as it arrives, day or night, even in peak season.

04

Hands complex requests to the team

When a request is too complex for the assistant, it escalates it to a human agent.

The results

Travelers get a reply to routine tour and booking questions as soon as they ask, instead of waiting for the customer service team.

  • Travelers can ask about tours and get trip suggestions at a time that suits them
  • Repetitive questions no longer take up the team's time
  • Requests the assistant can't resolve are passed to the team

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