Orto Clinic Chatbot
An AI assistant on ORTO Klīnika's website that guides patients and routes them to the right specialist.
About the client
ORTO Klīnika is the largest private trauma, orthopaedics and spine-surgery centre in the Baltic region. Many patients arrive online unsure about their symptoms or which specialist they need, and feel overwhelmed by the options.
The Challenge
- High patient call volume slowed responses and overloaded staff
- Little automation for routing questions to the right specialists
- Fragmented workflows caused delays with appointments
The Solution
- Guides patients through the clinic's full range of services
- Collects relevant health information and routes requests to the right specialist
- Answers questions on appointments, pricing, locations and procedures
- Preserves patient trust, confidentiality and comfort throughout
−20–35%
Routine reception calls
24/7
Patient guidance online
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