Guidance through the clinic's services
Walks patients through the clinic's full range of services in a conversation on the website.
Patient chatbot for ORTO Klīnika
An AI assistant on ORTO Klīnika's website that answers patient questions about appointments, pricing, locations and procedures, and routes each request to the right specialist.
About the client
ORTO Klīnika is the largest private trauma, orthopedics and spine surgery center in the Baltic region. Many of its patients start online, unsure about their symptoms or which specialist they need, and the range of options can feel overwhelming.
The challenge
Patient calls were putting pressure on the clinic's staff, and the path from a first question to an appointment was slow.
- A high volume of patient calls slowed responses and overloaded staff
- Little automation for routing patient questions to the relevant specialist
- Fragmented workflows delayed appointments
What we built
The assistant talks with patients on the clinic's website around the clock and covers four areas.
Routing to a specialist
Collects the relevant health information from the patient and routes the request to the specialist who fits it.
Answers to practical questions
Answers questions about appointments, pricing, locations and procedures.
Confidentiality and patient comfort
Preserves patient trust, confidentiality and comfort throughout the conversation.
The results
Routine patient questions are now answered on the clinic's website before they reach the reception desk.
- Fewer routine calls about appointments, prices and locations for the reception team
- Guidance for patients outside reception hours, not only while the desk is staffed
- Patients unsure which specialist they need are pointed to one in their first conversation
The BalticAI chatbot has significantly reduced the workload on our reception team. It was quickly integrated into our website, providing friendly and transparent communication with clients. A practical solution that delivered immediate results.
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