Travel Support Chatbot with CRM & Booking Integration
A support chatbot for a travel company, connected to the CRM and to hotel and trip APIs.
Service
AI Chatbot & System Integration
Industries
Travel & Tourism
About the client
Holiday Best is a travel company selling trips and hotel stays. Customers constantly asked about available trips, hotel details and the status of bookings they had already made.
The Challenge
- Support staff answered the same trip and hotel questions by hand
- Booking status questions required a manual CRM lookup every time
- Recommendations depended on which agent happened to be available
The Solution
- A support chatbot connected to the CRM and to hotel and trip APIs
- Recommends trips and hotels to customers from live API data
- Retrieves a customer's own booking details straight from the CRM
- Answers customer questions without waiting for the support team
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