AI Solutions

AI chatbots for websites and messaging apps

Customer support chatbots that answer routine questions around the clock from your own information, and hand complex cases to your team.

Built for businesses in the Baltics and Europe, around your own content and the systems your team already uses.

The AVIS virtual assistant, built by BalticAI

What the chatbot does

Each chatbot is set up around one business: its content, its systems and the point where a person should take over.

01

Answers from your own information

Works from your website, documents and price lists to answer questions about your services, prices, opening hours and policies.

02

Connects to your systems

Reads live data from your CRM, booking or order systems to check availability, look up an existing booking or create a new request.

03

Hands complex cases to your team

Recognizes when a question needs a person and passes the conversation to the right employee or department.

04

Works across your channels

The same chatbot answers in your website widget and in messaging apps such as WhatsApp and Messenger, so customers get the same information wherever they ask.

Where it helps

Three areas where a chatbot takes routine questions off your team.

Handling phone calls too? See voice AI agents
01

Before a purchase

Helps customers choose a product or service, answers questions about specifications and guides them through checkout.

  • Product questions and comparisons
  • Quote generation
  • Shipping and delivery information
  • Checkout guidance
02

Everyday questions

Answers the questions visitors would otherwise call or email about, and takes their details when they want to book or be contacted.

  • FAQ, opening hours and contacts
  • Bookings and reservations
  • Lead capture
  • Routing to the right department
03

After a purchase

Gives customers the status of their order or booking straight from your system, and handles questions about invoices and returns.

  • Order tracking and delivery dates
  • Invoices and receipts
  • Returns and exchanges
  • Issue logging and feedback collection

How we build your chatbot

01

Offer

We clarify your needs and prepare a custom offer with a time and cost estimate.

02

Specification

We draft a detailed specification: functionality, integrations, content and goals.

03

Build

We develop the chatbot and train it on your data and business requirements.

04

Testing

We test the solution with you, fix issues and tune the responses.

05

Launch

We integrate the chatbot with your website or systems and go live.

06

Support

We provide ongoing support, updates and optimization.

Pricing and ownership

The prices below are starting points. The offer from step 01 sets out the time and cost for your project.

As a service

From €299/month

The chatbot is provided as a service for a monthly fee. Suited to small and medium-sized businesses.

Solution ownership

From €2,500

You own the finished solution: a one-time development fee, followed by maintenance.

SaaS development

On request

For larger projects that need more than a single chatbot: a custom SaaS platform with chatbot capabilities, built to scale.

The BalticAI chatbot has significantly reduced the workload on our reception team. It was quickly integrated into our website, providing friendly and transparent communication with clients. A practical solution that delivered immediate results.
Ilona SedlnieceDirector at ORTO Klīnika

Related case studies

Chatbots we have built for clients in healthcare, car rental and travel.

All case studies

Patient chatbot for ORTO Klīnika

Guides patients through ORTO Klīnika's services on its website and routes each request to the right specialist.

View case study

Car rental assistant for AVIS

Answers rental questions on the AVIS website around the clock and hands complex cases to an agent.

View case study

AI support agent for 365 Adventures

Answers booking questions and recommends trips for an adventure tourism company in Qatar, on its website, social media and messaging platforms.

View case study

CRM-connected support chatbot for Holiday Best

Recommends trips and hotels from live API data and retrieves customers' bookings from the CRM.

View case study

Common questions

Where does the chatbot get its answers?

From your own information: your website, documents and price lists. It can also read live data from your CRM, booking or order systems to check availability, look up an existing booking or create a new request.

Which channels can the chatbot work in?

Your website widget and messaging apps such as WhatsApp and Messenger. The same chatbot answers in each channel, so customers get the same information wherever they ask.

What happens when a question needs a person?

The chatbot recognizes when a question needs a person and passes the conversation to the right employee or department.

How is a chatbot project delivered?

In six steps: offer, specification, build, testing, launch and ongoing support. The offer at the start sets out the time and cost for your project.

Let's talk about your chatbot

Tell us which questions your team answers most often, and we will prepare an offer with a time and cost estimate.

Contact us