Answers from your own information
Works from your website, documents and price lists to answer questions about your services, prices, opening hours and policies.
AI chatbots for websites and messaging apps
Customer support chatbots that answer routine questions around the clock from your own information, and hand complex cases to your team.
Built for businesses in Latvia, the Baltics and Europe, around your own content and the systems your team already uses.
What the chatbot does
Each chatbot is set up around one business: its content, its systems and the point where a person should take over.
Connects to your systems
Reads live data from your CRM, booking or order systems to check availability, look up an existing booking or create a new request.
Hands complex cases to your team
Recognizes when a question needs a person and passes the conversation to the right employee or department.
Works across your channels
The same chatbot answers in your website widget and in messaging apps such as WhatsApp and Messenger, so customers get the same information wherever they ask.
Where it helps
Three areas where a chatbot takes routine questions off your team.
Handling phone calls too? See voice AI agentsBefore a purchase
Helps customers choose a product or service, answers questions about specifications and guides them through checkout.
- Product questions and comparisons
- Quote generation
- Shipping and delivery information
- Checkout guidance
Everyday questions
Answers the questions visitors would otherwise call or email about, and takes their details when they want to book or be contacted.
- FAQ, opening hours and contacts
- Bookings and reservations
- Lead capture
- Routing to the right department
After a purchase
Gives customers the status of their order or booking straight from your system, and handles questions about invoices and returns.
- Order tracking and delivery dates
- Invoices and receipts
- Returns and exchanges
- Issue logging and feedback collection
How we build your chatbot
01
Offer
We clarify your needs and prepare a custom offer with a time and cost estimate.
02
Specification
We draft a detailed specification: functionality, integrations, content and goals.
03
Build
We develop the chatbot and train it on your data and business requirements.
04
Testing
We test the solution with you, fix issues and tune the responses.
05
Launch
We integrate the chatbot with your website or systems and go live.
06
Support
We provide ongoing support, updates and optimization.
Pricing and ownership
The prices below are starting points. The offer from step 01 sets out the time and cost for your project.
From €299/month
The chatbot is provided as a service for a monthly fee. Suited to small and medium-sized businesses.
From €2,500
You own the finished solution: a one-time development fee, followed by maintenance.
On request
For larger projects that need more than a single chatbot: a custom SaaS platform with chatbot capabilities, built to scale.
The BalticAI chatbot has significantly reduced the workload on our reception team. It was quickly integrated into our website, providing friendly and transparent communication with clients. A practical solution that delivered immediate results.
Related case studies
Chatbots we have built for clients in healthcare, car rental, car sales and travel.
All case studiesPatient chatbot for ORTO Klīnika
Guides patients through ORTO Klīnika's services on its website and routes each request to the right specialist.
View case studyCar rental assistant for AVIS
Answers rental questions on the AVIS website around the clock and hands complex cases to an agent.
View case studyAI support agent for 365 Adventures
Answers booking questions and recommends trips for an adventure tourism company in Qatar, on its website, social media and messaging platforms.
View case studyCRM-connected support chatbot for Holiday Best
Recommends trips and hotels from live API data and retrieves customers' bookings from the CRM.
View case studyAI booking assistant for Vanilla Travel
Answers tour and booking inquiries in conversation and suggests itineraries and tour packages.
View case studyTelegram AI data assistant for Vanguard
Answers plain-language questions about sales, profit and trends from Vanguard's company database, in Telegram.
View case studyCommon questions
What is an AI chatbot?
An AI chatbot, also called a virtual assistant, answers your customers' routine questions in a chat on your website and in messaging apps such as WhatsApp and Messenger. It works around the clock from your own information and passes complex cases to your team.
Where does the chatbot get its answers?
From your own information: your website, documents and price lists. It can also read live data from your CRM, booking or order systems to check availability, look up an existing booking or create a new request.
Which channels can the chatbot work in?
Your website widget and messaging apps such as WhatsApp and Messenger. The same chatbot answers in each channel, so customers get the same information wherever they ask.
What happens when a question needs a person?
The chatbot recognizes when a question needs a person and passes the conversation to the right employee or department.
How much does an AI chatbot cost?
As a service, a chatbot costs from €299 per month. To own the finished solution, you pay a one-time development fee from €2,500, followed by maintenance. A custom SaaS platform for larger projects is priced on request. These are starting prices: the offer we prepare in the first step includes a time and cost estimate for your project.
How is a chatbot project delivered?
In six steps: offer, specification, build, testing, launch and ongoing support. The offer at the start sets out the time and cost for your project.
Let's talk about your chatbot
Tell us which questions your team answers most often, and we will prepare an offer with a time and cost estimate.